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Free UPS Ground shipping on all orders $50+ to Contiguous US
Free UPS Ground shipping on all orders $50+ to Contiguous US

Frequently Asked Questions

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Give us a call at 

1-800-STENCIL (783-6245)

Need a Custom Stencil?

Upload your artwork here. 

Don't see an answer?

Give us a call at 

1-800-STENCIL (783-6245)

Orders and Shipping

When will my stencils ship?

Most of our in-stock stencils will ship out within 24 hours and may take up to five days in transit for delivery. There are faster shipping options should you need your stencil sooner. Custom order stencils usually take an average of 5-7 business days* in-house for design before being shipped. Aluminum stencils can take up to 4 weeks to deliver. *Business days are Monday to Friday and do not include federal holidays within the United States.

How long will shipping take ?

All orders ship via UPS and take between 1-5 business days depending on your location within the lower U.S.

How can I track my order?

After an order has shipped, you will receive an email from us with your tracking number. For all orders placed over the website, simply log in to your account, locate your orders from your account profile and you will find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information

 

Will they ship flat or rolled up?

In order to keep shipping costs down and insure the safety of your products, stencils will be shipped rolled and packed into boxes. Upon receiving your shipment, you can unroll your stencil(s) and lay them flat to use.

Why is Next Day Air shipping so expensive?

Next Day Air shipping is a premium option for your order. Rates are generated by UPS exclusively and we have no control over their rates. Next Day Air shipments that are made prior to 12:00 (noon) est will ship same day* and should arrive on the next business day.

What is the deal with the 2nd Day Shipping?

We have negotiated with UPS until we were blue in the face!   Although we're no Amazon, we are trying to provide the best shipping possible. Thus the $64.99 flat rate 2nd day shipping, this is a program that we implemented in 2018 and has seen great success. No mater what you order, $100 or $5000 worth of stencils, we will ship them 2nd day for the same price. Please place expedited shipping orders before 10am CST to help ensure that they get picked up same day. If ordered after this time, 2nd day shipping times will start from the next day when they are picked up.

In-stock items ship right away, out of stock items may take an additional few days. Please call us for more information. 

Some of my items are not in-stock, how much extra time will that add?

At this time, we manufacture all of the items that we sell. Some times that can mean that we are out of stock but can easily build the items to order. Typical lead times for out of stock items is only 1 business day, however we do all that we can to ship our orders same day (even if is says out of stock). 

note: expedited orders take priority, so if you really need it fast choose the 2nd day or Next Day Air options.

Where will my stencils ship from?

We stock products in fulfillment warehouses all over the USA, Your order may ship from one of these locations or from our manufacturing plant in Chicago, Illinois

 

Stencil Materials

What is the best stencil material for my job?
What are the differences in the materials?
Do I really need PRO-Grade LDPE?
What is LDPE?
How long will the stencils last?
Are Aluminum stencils worth it?
How many times can I use my stencil?
Why don't you use HDPE like some other companies?
Are they made out of vinyl?
Will my stencil crack or break?

General Questions

How do I sign up for an account?

Click the button below to sign up for an account.

Do you offer NET30 terms?

At this time we only offer NET30 terms to our distribution partners. 

Can I use a Purchase Order?

We do accept purchase orders from our distribution partners that have already established account terms with our company. 

We can also accept a PO and invoice the order for you prior to shipment, once payment is received we will ship the order. 

What is the physical address for 1-800-Stencil

1-800-Stencil is located at: 11638 South Mayfield Ave., Alsip IL 60803